A: Free and Paid Packages: We like to keep things simple. All platform features, data collection tools and reports are included in Free, Pro and Enterprise accounts. All plans include UNLIMITED QR codes and UNLIMITED mobile Experiences. One set of login credentials is provided per account. Choose your Package based on your Engagement needs.
A: An Engagement occurs when someone accesses a Tapple mobile Experience through a QR scan, NFC chip, geolocation drop or directly through an Experience URL.
A: Free packages include 300 engagements per month. You’ll be notified when you’ve used 80% of your monthly limit. You can upgrade at any time right from your account. Once you’ve exceeded your monthly limit, your Experiences will no longer be accessible.
A: Pro packages include 700 engagements per month and access to customer service via email, Monday through Friday, from 9AM - 5PM EST. You'll be notified when you've used 80% of your monthly limit. Once you've exceeded your monthly limit, your Experiences will no longer be accessible. To upgrade to Enterprise, reach out to firstname.lastname@example.org.
A: Enterprise packages are tailored to your business needs with live customer support and customizable engagement levels.
A: Tapple is a monthly subscription. You can cancel at any time. To avoid future monthly charges, cancellations must be done at least 14 days prior to the next billing cycle.
A: By understanding your audience, you can create lots of scanning momentum. These are the Conversion Commandments we recommend to drive the greatest engagement:
A: Experiences are the core product of the Tapple platform. Experiences are multimedia content publications consisting of video, images, text and forms that you create on the platform and make available to your audience via QR code, NFC, or geolocation. Among other things, Experiences can be used to educate your audience about an object, product, or service, engage with offerings, or solicit their feedback.
A: Updating an Experience you created is easy and you can do it as often as you’d like. Just go to Tapple Experiences and select the Experience you want to update. Then click the Admin button in the upper right corner.
A: No. Absolutely not. Why? Because people are tired of downloading apps and we hate friction.
Can you think of anything worse than a potential customer coming across one of your Experiences, scanning the QR code and then being prompted to download an app or sign up for an account before being able to view it?
We can’t either, and that’s why all someone needs to view an Experience is a smart phone and access to the internet.
A: Nope. Why? Because your audience belongs to you, not us. All we care about is people being able to view your stellar content quickly and in a beautiful setting. Oh. We also care about puppies. Puppies are super important to us.
But don't worry. If you want to know who’s viewing your content, you can ask them for their name, email, mobile number and just about anything else you want, right within your Experience.
A: It's super easy, especially if you remember what it was like in 2010.
iPhone users: open your camera and point it at a QR code. Then tap the notification at the top of your screen. That’s it.
Android users: Go to getqr.io on your mobile browser, place the QR code in the viewfinder, and then tap the "Go There" button when prompted.
A: The "Organization" component of the Tapple platform is meant for businesses and organizations. You should setup an Organization if you want the content you are creating to be identified as belonging to a business or organization, and if you have one or more physical locations where members of your audience visit.
In the Organization section of the Tapple platform, you can set the name of your organization, upload a profile image (generally a logo) and establish the geographic address of each location.
You can then link the Experiences you create to the individual locations as applicable so your audience can locate you and your Experiences when they are in the vicinity of one of the locations by navigating to tapple.town on their mobile browser.
A: Yes. We even have a feature built into the system to do just that. When you click the Share button, select the Share on Device option on the popup menu.
A: Analytics about your Experiences can be found in two places on the platform.
A: To get geolocation data with your report for an Experience, you must enable the "Ask for Geolocation?" setting in the Experience. Please note that enabling geolocation will result in Experience viewers being asked to share their location with Tapple if they are not doing so currently.